Contact

For support, managed Product Registry setup beta requests, or packet-prep questions, contact support@cpscready.com.

Support is email-only. We aim to respond within two business days for workspace, checkout, export, and packet output issues. Complex Product Registry beta requests may take longer because they require importer authorization and data review.

Paid multi-SKU and managed customers can email support immediately after checkout. A dedicated account manager is assigned after purchase for packet-prep questions, output iterations, and follow-up coordination.

If your carrier, freight forwarder, or broker asked for CPSC documents, include the product category, shipment timing, whether you have a broker, and whether they asked for all certificate details or Product Registry ID numbers.

For managed Product Registry setup beta intake, include your company name, importer authorization contact, SKU count, Product Registry status, what your broker asked for, and whether your broker already requested Certifier ID, Product ID, and Version ID.

CPSCReady does not provide legal advice, determine which CPSC rules apply, or act as a customs broker.